Linghams Booksellers Customer Privacy Policy

Introduction

This Privacy Policy explains our approach to any personal information that we might collect from you and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using our services. Please take a moment to read and understand it.

Who are we and what do we do?

We are Linghams Booksellers Limited, ("Linghams", "we", "us" or "our”)

Linghams Booksellers Limited is an English company [enter Company no.] whose registered office is at [enter address].

Linghams Booksellers Limited is the data controller responsible for your personal information and is registered at the UK Information Commissioner’s Office.

How to contact us?

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by either email, addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.  or by post, addressed to Sue Porter at [enter address].

What personal information do we collect and how do we use it?

Our primary goal in collecting personal information from you is to:

  • verify your identity;
  • help us improve our products and events and develop and market new products and events;
  • carry out requests made by you;
  • investigate or settle inquiries or disputes; and
  • use as otherwise required or permitted by law.

 

In particular, we use your personal information for the following purposes:

Fulfilment of products and events

We collect and maintain personal information that you voluntarily submit to us during your use of our website or whilst in store.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our website, or in our store. This includes your purchase of products, your attendance at events hosted by us and the processing of returns and refunds.

Who do we share your personal information with for this purpose?

We will share your personal information internally with our staff, and with the following categories of third parties:

  • To verify card payments and process refunds - credit card companies and other payment providers;
  • To deliver products and process returns – delivery and courier companies;
  • To organise events – any applicable third party hosting the event and third-party ticketing companies such as Eventbrite.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you for the supply of goods and services.

Customer support

Our website and store use various methods to allow you to request information about our products and events: these include printed and electronic enquiry forms and a telephone enquiry service. Your contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

Who do we share your personal information with for this purpose?

We only share this data internally with our staff.

What is our legal basis?

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

Marketing communications

We carry out email marketing using your personal information.

We send you marketing communications by email to inform you about upcoming events and promotions in store. We will only send you marketing communications via email where you have consented to receive such marketing communications.

We obtain your consent either via our website, a specific request that you have made via email to This email address is being protected from spambots. You need JavaScript enabled to view it., or via a form that you fill out whilst in store or at one of our events.

Who do we share your personal information with for these purposes?

We share your data internally with our staff and with Mail Chimp who are a third-party email processor, and who have their own privacy policy which can be found here:

 https://mailchimp.com/legal/privacy/?_ga=2.16926013.56611871.1527174344-1005942385.1527174344

We will not transfer your data to countries outside the European Economic Area.

How do we protect data?

We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the performance of their duties.

Where we engage third parties to process personal data on our behalf, they do so on the basis of clear instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

For how long do we keep your data?

Where we are holding your data for the fulfilment of products and events, we will hold your personal data for a period of [enter time period] following your purchase or attendance at an event, after which it will be deleted.

Where we are holding your data for customer support purposes, we will hold your personal data for a period of [enter time period] following your purchase or the resolution of your inquiry / complaint, after which it will be deleted.

Where we are holding your data for email marketing communications, we will hold your personal data permanently unless you unsubscribe from our communications. In which case we will delete your details.

Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require us to change incorrect or incomplete data;
  • require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing; and
  • ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override our legitimate grounds for processing data.

If you would like to exercise any of these rights or to make a subject access request, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.

 

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